Outreach Solutions as a Service LLC (OSaaS) is a fast-growing, Sacramento-based firm dedicated to driving excellence in government operations. With over 100 years of collective experience, our team delivers forward-thinking digital solutions that transform how state, local, and public sector agencies serve their constituents.

Modern agencies face unprecedented demands — from managing soaring volumes of Public Records Act (CPRA/FOIA) requests and legacy system backlogs, to ensuring strict data privacy and seamless collaboration across hybrid workforces. At OSaaS, we understand these challenges intimately. We know that your priority is to deliver excellent, accessible service, and we provide the modern tools and strategic guidance to make it happen quickly and cost-effectively.

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Who We Are: Big Firm Expertise, Agile Execution

Led by Partner Carlo Grifone — who brings over 30+ years of experience implementing mission-critical government programs as a former partner at Deloitte and KPMG — OSaaS delivers the strategic rigor of a large consultancy with the agility of an innovative tech firm.

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We don't just advise, we get it done.

On time, and on budget.

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Commitment to Supplier Diversity

To deliver top-tier results and support local economies, OSaaS actively partners with certified Small Business Enterprises (SBE) and Disabled Veteran Business Enterprises (DVBE). This collaborative approach brings diverse talent to our project teams and helps government agencies confidently meet their mandated diversity goals.

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Our Approach: Connecting People & Information

We believe in a people-centric approach that securely connects staff, constituents, and critical information within a unified ecosystem. We streamline government operations through a blend of:

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• Process Reengineering & Change Management: We redesign inefficient workflows and guide staff through organizational transitions to ensure rapid user adoption and long-term compliance.
   

• Enterprise Content Management (ECM): A Microsoft Cloud-native, compliant architecture built to align with your specific legal and document management workflows. We help agencies securely deploy these solutions, featuring automated PII redaction, eDiscovery, and intelligent agentic AI search tools.
   

• The Citizen360™ Suite: A comprehensive constituent-engagement platform featuring case management, 24/7 virtual assistants (chatbots), and omnichannel communications. Citizen360 gives agencies a complete 360-degree view of their populations, empowering them to effectively deliver the best possible services.

 

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Proven Success: Helping Our Customers Succeed

Our firm has a proud track record of supporting the State of California on high-impact initiatives, including the California Mortgage Relief Program (CAMRP) and CalAssist Mortgage Assistance Fund. A few of our flagship success stories include:
 

• California Census (Potter The Otter Chatbot): Designed and deployed an interactive chatbot across 20+ municipal websites, providing multilingual, accessible guidance that enabled thousands of new digital census responses.
   

• California EDD (Work Sharing Program): Modernized a legacy, paper-based system overwhelmed by COVID-19 with a guided digital portal, helping 944 employers secure vital benefits for over 46,200 employees.
   

• California LWDA: Launched the Citizen360 Navigator to instantly communicate rapidly changing COVID-19 compliance regulations to employers in multiple languages, saving thousands of research hours.
   

• California DMV (REAL ID): Deployed a highly scalable REAL ID Document Verification platform, increasing processing efficiency, minimizing documentation errors, and drastically reducing in-person wait times.

 

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Why Partner with OSaaS?

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• Proven Government Experts: Our team of seasoned professionals brings deep, specialized experience of navigation public sector compliance, operational workflows, and security standards.
   

• Tailored Modular Solutions: Systems designed around your specific requirements, not forced out-of-the-box constraints.
   

• Modern AI & Cloud Tech: Secure, compliant, and scalable infrastructure.
   

• Fast & Budget-Effective Delivery: Proven frameworks designed specifically for government procurement and digital transformation timelines.

 

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Ready to elevate your constituent engagement and modernization strategy?